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Making our services available for all our customers

Our approach

Our aim at Guarantees and Bonds is, and has always been, to provide accessible services for all our customers. We've made some great progress, but we realise there’s still more to do.

Our approach to accessibility has evolved into creating innovative services that are accessible by design. We design for difference, and that means designing for everyone, by developing a suite of accessible products and services for all of our customers.

To us, it’s not just meeting the needs of disabled customers; everyone can benefit from new ideas and inclusive designs.

We know that to become and remain the most accessible insurance broker requires continual improvement. To do this we will:

  • Embed the principles of inclusive design into the way we make changes that affect our customers. We’ll do this through training and standards

  • Influence our suppliers – we only want to work with organisations that share our commitment to inclusion so that we can make an impact

  • Listen to our customers to find out how we can improve what we currently do, and what else we can do to make our services more accessible, easy and convenient

We want to create opportunities to rise, and we’ll achieve this by striving to make banking accessible for all. We welcome feedback on how we’re doing on this journey and what more we can do.

Our commitment

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